United States Postal Service (USPS) FAQ's

Q. How long does Global Express Mail take to arrive?

A. Typically 3 - 5 business days, but it may take longer and USPS does not guarantee delivery times.

Q. How long does Priority Mail (USA Only) take to arrive?

A. Typically 2 - 3 business days, but it may take longer and USPS does not guarantee delivery times.

Q. Are customs, taxes & duty charges included in the shipping costs on International shipments?

A. No, International shipments are still subject to duty, VAT taxes and custom fees, which can vary from country to country. You can check your local customs authorities to get an idea of added costs you might be required to pay. We only charge you the transportation costs and package insurance.

Q. Can a package be accounted for if it has been shipped, but has not arrived in a reasonable amount of time?

A. Global Express Mail packages have a unique tracking identification number, which we can supply after a package has been shipped. The package I.D. number can be used to trace the whereabouts of a package that is overdue. Please contact the MIE parts department for the tracking number if you need it. Priority Mail (USA Only) does not provide tracking ability. We do not take responsibility for lost packages, and suggest that you choose Federal Express for domestic orders if you want to insure the package for loss or damage. We only suggest using Priority Mail if you have to take delivery at a POB.

For more information about Postal Service: http://www.usps.gov